Donations — Full Terms

Last updated: 18 October 2025

These Donations — Full Terms govern the acceptance, processing and use of donations made to Invisible Journeys Limited (Company No. 16358532) (“Invisible Journeys”, “we”, “us”, “our”). Please read them carefully before making a donation. If you have questions, contact: invisible-journeys [at] refinedcompliance.com.

1. Legal status and purpose

Invisible Journeys Limited is a UK-registered non-profit company limited by guarantee. It is not (unless explicitly stated) a registered charity. Donations received are applied to fund the research, pilot programmes, publication, and dissemination activities associated with the Delivery Economy Review (DER) Framework and related public-interest work. Invisible Journeys Limited operates on a cost-recovery basis; no profit is distributed to directors or members. For legal definitions and operational disclosure, please refer to Section 2 (’About Us’) of the Terms & Conditions.

2. How donations are processed

• Donations are collected via our official fundraising portal (third-party payment processor).
• Payment information is processed by the payment processor and is not stored on our website servers. We use reputable payment providers with PCI-DSS-compliant services.
• Donors will receive an automated email acknowledgement and a receipt for the donation to the email address supplied at the time of donation.
• Donations may also be made via direct bank transfer. Bank account details are provided individually upon request to verified donors for the sole purpose of completing a donation. Such information is shared securely and is not published or stored on the website. Donor information related to bank transfers is retained only as required for accounting and legal compliance under UK regulations.

3. Use of funds and restricted donations

• Donations are used in accordance with Invisible Journeys’ stated research and public-interest objectives.
• If you wish to make a restricted or earmarked donation (for example, for a specific pilot or region), please indicate this during donation or contact us in advance at invisible-journeys [at] refinedcompliance.com. We will confirm acceptance of restricted gifts and report their use.
• We reserve the right to decline donations that we consider incompatible with Invisible Journeys’ mission or which raise ethical or reputational concerns.

4. Refunds and cancellations

• If you made a donation in error, please contact us immediately. We will assess refund requests on a case-by-case basis.
• Refunds may be subject to administrative deductions where the payment processor’s fees are non-refundable; we will state any such deduction clearly if a refund is made.
• For recurring donations, donors may cancel the recurrence via their payment provider or by emailing us; we will confirm cancellation in writing.

5. Data protection and privacy

• We process donor personal data only to the extent necessary to administer donations, issue receipts, meet legal and accounting obligations, and provide updates where consent is given.
• Our processing is carried out in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• We will not sell donor data. We may use aggregated, anonymised donation data for reporting and research purposes.
• For full details, please see our Privacy Policy.

6. Transparency, reporting & accountability

• Invisible Journeys maintains records of donations and publishes an annual summary of income and how funds were used in relation to the DER programme. Where funds are restricted, we will report on their utilisation in our project reports.
• Donors may request a copy of the relevant financial statements or project reports by contacting invisible-journeys [at] refinedcompliance.com. Provision of detailed financial reports may be subject to data-protection or privacy considerations and will be considered in line with good governance practice.

7. Conflicts of interest and independence

• Invisible Journeys maintains editorial and methodological independence. Acceptance of donations does not grant any donor editorial control or veto over research findings.
• Where a donor relationship could create a perceived or actual conflict of interest, we will either (a) decline the donation, (b) accept it on a restricted basis with safeguards, or (c) fully disclose the relationship in relevant reports and on request.

8. Tax relief and Gift Aid

• Unless explicitly stated, Invisible Journeys is not a registered charity, and donations are therefore not eligible for Gift Aid. If this status changes, we will update these Terms and inform donors.
• Donors should consult their tax advisers regarding any tax treatment of donations.

9. Intellectual property and attribution

• Research outputs funded by donations remain the intellectual property of the author(s) and/or Invisible Journeys Limited as defined in the site’s Terms & Conditions, Section 4 – Intellectual Property.
• Donors do not acquire any intellectual property or licensing rights by making a donation.
• Where donors fund specific research outputs, attribution and acknowledgements will be handled transparently and in agreement with the donor.

10. Contact, complaints and dispute resolution

• For donation queries or complaints, email: invisible-journeys [at] refinedcompliance.com. We aim to acknowledge receipt of complaints within five working days and to resolve matters promptly.
• If dissatisfied with our response, donors may pursue independent dispute resolution or raise the matter with the relevant regulatory bodies.

11. Amendment and termination

• Invisible Journeys reserves the right to amend these Terms at any time. Material changes will be notified on this page and, where appropriate, directly to donors.
• The laws of England and Wales govern these Terms.


Contact: invisible-journeys [at] refinedcompliance.com